Last Updated: 27.03.2025
Thank you for choosing Hirudo Clinic (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information when you visit or use our website (https://hirudo.clinic) and any related services we provide (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, such as:
- Contact Information: Name, email address, phone number, and mailing address.
- Health Information (if applicable): Information you provide related to your health status, medical history, or insurance details, subject to applicable privacy laws (such as HIPAA in the United States).
- Payment Information: If you make a purchase or payment for services, we collect payment details (e.g., credit card or billing information) through secure third-party payment processors.
1.2 Automatically Collected Information
When you use our Services, we may automatically collect certain information about your device and usage, including:
- Log Data: IP address, browser type, browser version, the pages you visit, the time and date of your visit, and other statistics.
- Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar tracking technologies to enhance your experience, analyze usage trends, and personalize content. You can choose to disable cookies through your browser settings, but this may limit some features of our Services.
1.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Healthcare Providers or Partners: If you have provided authorization to share information between your healthcare providers and our Services.
- Service Providers: Analytics providers or payment processors who help us understand user demographics and behavior or process transactions securely.
2. How We Use Your Information
We use the information we collect to:
- Provide and Maintain Services: Offer you our products or services, schedule appointments, verify payments, and ensure the smooth operation of our Services.
- Improve Our Services: Analyze usage patterns to enhance performance, security, and user experience.
- Communicate with You: Send you administrative messages regarding appointments, updates, security alerts, or other related communications.
- Marketing and Promotional Purposes: Send information about new services, special offers, or relevant content that may interest you (subject to your communication preferences and applicable law).
- Comply with Legal Obligations: Fulfill legal, regulatory, or contractual requirements.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, website hosting, data analysis, and customer service.
- With Healthcare Providers (if applicable): Information necessary to coordinate care or confirm appointments, consistent with healthcare privacy laws.
- Legal Compliance and Protection: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect the rights, property, or safety of our business, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or other reorganization, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.
4. Cookies and Other Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Services, such as:
- Session Cookies: Used to operate our Services.
- Preference Cookies: Used to remember your preferences and settings.
- Security Cookies: Used for security purposes. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, if you refuse to accept cookies, you may not be able to use some parts of our Services.
5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of your personal information. However, no electronic data transmission or storage method is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, such as choosing a strong password and keeping it confidential.
6. Retention of Your Information
We retain your personal information only for as long as is necessary for the purposes set out in this Policy, or as required by law. When your personal information is no longer needed or required to be kept, we will securely delete or anonymize it in accordance with applicable law.
7. Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or the equivalent age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at the email address listed below, and we will take steps to delete such information.
8. Third-Party Links
Our Services may contain links to other websites or services that we do not control. This Privacy Policy does not apply to such third-party websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Your Rights and Choices
Depending on where you live and applicable laws (such as the General Data Protection Regulation (GDPR) in the European Union or HIPAA in the United States), you may have certain rights regarding your personal information, including:
- Access and Correction: You may have the right to request access to or correction of your personal information.
- Deletion: Under certain circumstances, you may have the right to request that your personal information be deleted.
- Withdrawal of Consent: If our processing is based on your consent, you may withdraw consent at any time.
- Opt-out of Communications: You can opt out of marketing or promotional emails by clicking the “Unsubscribe” link in any email or by contacting us. Even if you opt out of these messages, we may still send you non-promotional communications regarding your use of our Services.
To exercise any of these rights, please contact us using the information in the “Contact Us” section below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we post changes, we will revise the “Last Updated” date at the top of this page. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
We are committed to resolving any complaints about our collection or use of your personal information. If you have any concerns, please contact us, and we will do our best to address them promptly.
Thank you for reading our Privacy Policy. By using our Services, you acknowledge that you have read and understood this Policy and agree to be bound by it.